sona Terms and Conditions

General Provisions

These terms and conditions govern the relationship between the user and the sona platform. By registering on this platform or using any of its services, a user is considered to have fully accepted these terms. If you object to any term, you are advised not to use the platform.

sona reserves the right to modify these terms, in part or in full, at any time. Continued use of the platform after updated terms are published will be treated as acceptance of the new terms. You are therefore advised to review this page regularly.

In addition to these terms, sona's Privacy Policy governs how user information is collected, stored, and used. Reading both documents together will give a user a complete picture of their relationship with the platform.

Eligibility and Account Registration

2.1 Age Requirement and Eligibility

To open an account and use any betting or casino service on sona, a user must be at least 21 years old. Registration in the name of a minor is strictly prohibited, and any such account will be closed.

• Each person may open only one account; if multiple accounts are found, all of them will be closed.
• All information provided at the time of account registration must be true, accurate, and complete.
• Opening an account under a false identity or using someone else's identity is prohibited.
• An account is strictly personal — it may not be transferred to or used by a third party.

2.2 Identity Verification (KYC)

sona may request identity verification documents at any time for security purposes. A national identity card, passport, or other government-approved document may be required before a withdrawal is processed. Failure to provide the required documents may result in the withdrawal being held.

2.3 Account Security

It is the user's responsibility to keep their password and login details fully confidential. If there is any reason to suspect unauthorised access to an account, sona's support team must be notified immediately.

Deposit and Withdrawal Policy

The following methods and limits apply to depositing and withdrawing funds on sona:

For deposits or withdrawals via bank transfer, major Bangladeshi commercial banks are supported, including Dutch-Bangla Bank, BRAC Bank, and Islami Bank.

• The source of a deposit will be matched against the name registered on the account; funds sent from an account in a different name may be rejected.
• Withdrawal requests may only be made using the same method that was used for the deposit.
• Withdrawals of significant amounts may be held until the verification process (KYC) is complete.
• sona reserves the right to carry out additional checks if any unusual transaction pattern is detected.

Bonus and Promotion Terms

4.1 Welcome Bonus

sona offers new members a 100% first-deposit bonus of up to ৳5,000. The wagering requirement for this bonus is 25 times the bonus amount — meaning the bonus funds must be wagered 25 times before any potential winnings can be withdrawn.

4.2 Other Promotions

• sona Weekly Reload: 50% deposit bonus, up to ৳5,000, 20x wagering, minimum deposit ৳500. This bonus can be claimed once per week on any working day.
• sona Cricket Festival Bonus: 30% deposit bonus, up to ৳3,000, 18x wagering, minimum deposit ৳500. Available when you deposit in the Sports section during any cricket match.
• sona Friday Joy: 75% deposit bonus, up to ৳7,500, 25x wagering, minimum deposit ৳500. Can be claimed once every Friday when you deposit into your account.
• sona Birthday Gift: Up to ৳1,500 reward, 10x wagering. Can be claimed once during the birthday month registered on the account.
• sona Refer a Friend: Up to ৳2,000 reward, 15x wagering. Earned when a new friend opens an account using your referral link.

4.3 General Bonus Terms

• Only one bonus offer may be active at a time.
• Bonus funds cannot be withdrawn before the wagering requirement is met.
• No bonus will be treated as a cash equivalent and bonuses are not directly transferable.
• If an attempt to claim a bonus through fraudulent means is detected, the account and all winnings will be forfeited.
• sona reserves the right to modify, cancel, or add new terms to any bonus promotion.

Betting Rules

5.1 Conditions for Placing Bets

There must be sufficient balance in the account before placing a bet on any event on sona. Once a bet is confirmed, it generally cannot be cancelled unless the event is cancelled or a technical issue arises.

• Live bets placed after an event has started can generally only be cancelled in specific circumstances.
• sona reserves the right to void a bet if incorrect odds were displayed due to a technical error.
• Coordinated betting on the same event from multiple accounts is prohibited.
• The data from sona's data provider shall be considered final for the purpose of determining bet outcomes.

5.2 Match Cancellation and Postponement

If a match or event is fully cancelled, the original stake placed on that event will be refunded. If an event is postponed to the following day and does not resume, the bet will be considered void.

5.3 Maximum Win Limit

sona sets a specific maximum win limit for each bet or game session. This limit may vary depending on the type of game, the event, and the account level. Any winnings above this limit may be considered void.

VIP Levels and Cashback Policy

sona has three VIP levels — Bronze, Silver, and Gold. Each level is earned through regular play, and the weekly cashback rate increases at higher levels.

Weekly cashback is calculated on the net loss for the week — the cashback rate for the relevant level applies to what remains after total winnings are subtracted from total losses.

• Once cashback is credited to the account, it can be used directly in games.
• VIP level is determined based on the user's overall activity on the platform.
• sona reserves the right to change the VIP programme rules and will inform users when changes are made.

Prohibited Activities

The following activities are strictly prohibited on the sona platform. Any user found engaging in such activities may have their account suspended or permanently closed at any time, and the relevant funds may be forfeited:

• Using multiple accounts to gain unfair advantage from bonuses or promotions.
• Exploiting technical errors or vulnerabilities in the platform's software or games.
• Using an account for money laundering, fraud, or any other financial crime.
• Attempting to gain unauthorised access to another user's account.
• Placing bets using automated software (bots), scripts, or any other automated method.
• Harassing other members or disrupting the platform's environment.

Account Closure and Suspension

8.1 Closure at the User's Request

Any user may close their account voluntarily. To do so, they must contact sona's support team. If there are outstanding wagering requirements at the time of closure, any bonus will be cancelled, but the original deposited funds will be returned.

8.2 Suspension or Closure by sona

sona may temporarily suspend or permanently close an account for the following reasons:

• Breach of any provision of these terms and conditions.
• Providing false or misleading information.
• Suspicious financial transactions.
• Abusive behaviour towards other users or sona staff.
• The need to comply with any legal or regulatory obligation.

8.3 Self-Exclusion for Responsible Gaming

Users who wish to manage their gaming habits can read our Responsible Gaming Guidelines for information on self-exclusion and limit-setting. sona supports these options and is ready to provide the necessary assistance.

Privacy and Personal Data

sona is committed to protecting users' personal data. The name, mobile number, email, and financial information provided at registration are used solely for the purpose of delivering services and ensuring security.

For details on how personal data is collected, stored, processed, and shared with third parties, please read our Privacy Policy. In matters of personal data protection, the Privacy Policy forms an inseparable part of these terms.

• sona will never ask for an account password or full payment details over the phone or by email.
• User data is not sold to third parties.
• If data needs to be updated, please contact the support team.

Support and Contact

sona's customer support team is available seven days a week, 24 hours a day, in both Bengali and English. Support is available via live chat and email.

• Live Chat: Contact us directly through the chat icon on any page of the platform.
• Email: [email protected]
• Language: Both Bengali and English are accepted.

If you have any questions about these terms or wish to raise a complaint, please contact the support team directly. Our FAQ page also covers answers to many common questions.

Limitation of Liability

sona services are provided "as is". sona is not liable for any losses caused by technical issues, network disruptions, third-party software errors, or other circumstances beyond its control.

• If a bet is lost due to an internet disconnection, the user bears full responsibility.
• Any bets or winnings resulting from exploiting an obvious error in the betting or gaming software will be voided.
• The user is solely responsible for any financial losses incurred through betting or gaming.
• sona's liability shall not exceed the original amount of the transaction in question, under any circumstances.

Applicable Law & Dispute Resolution

The laws and regulations of the relevant authority govern the interpretation and application of these terms. If a dispute arises between sona and a user, both parties will first attempt to resolve it through negotiation.

If a dispute cannot be resolved through negotiation, both parties agree to settle it through arbitration. Contact the support team for more details on the arbitration process.

For more general information about sona, visit our About Us page, where you will find details about the platform's services, goals, and operations.