sona FAQ — Answers to All Questions on Accounts, Payments and Games

Yes. All identity documents submitted to sona are stored on secured servers protected by SSL encryption. No documents are shared with third parties unless required by law. Read our privacy policy for full details on how your information is stored and used.

sona, as a responsible platform, wants to ensure that every account belongs to a real person and that the user is 21 years of age or older. It is also important for account security and fund protection. Once verification is complete, the withdrawal process runs smoothly.

sona may request verification before a first large withdrawal or if unusual activity is detected on the account. A verification request may also come after a login from a new device or after a large win. This is a normal security step — there is no need to be concerned.

For identity verification, a National ID (NID), passport, or birth registration certificate is generally accepted. A utility bill or bank statement may be required as proof of address. Make sure the photos of your documents are clear and complete.

Yes, this is very important. The name registered on your sona account must exactly match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, your withdrawal request may be rejected. Make sure you enter your correct name at the time of registration.

Once the documents are correctly submitted, the sona team will review them. The process is completed as quickly as possible. If all documents are clear and complete, approval is faster. Contact the 24/7 live chat for updates on your verification status.

Go to the sona Login page and fill in the registration form with your name, mobile number, email, and password to open an account. Once registration is complete, an OTP will be sent to your mobile. Enter it to verify and your account will be activated. Please note, users under 21 years of age cannot register.

Yes, you can log in to sona from any device using your username and password. For security, OTP verification may be required the first time you log in from a new device. You can also log in through the Android and iOS apps, available through official channels.

No. Under sona's rules, each player may hold only one account. If the same person creates multiple accounts, all accounts may be suspended and the balances may be forfeited. See the terms and conditions for details.

Click the "Forgot password?" option on the login page. Enter your registered mobile number or email and an OTP or reset link will be sent to you. Use it to set a new password. If you still have trouble, get help from the 24/7 live chat.

Your account may be temporarily locked if you enter the wrong password repeatedly or if unusual activity is detected. In that case, contact sona's live chat or email support. After your identity is verified, your account will be reopened. Use a strong password to keep your account secure.

VIP membership on sona is granted automatically based on your activity. You can move up to the Bronze, Silver, or Gold tier through regular play and deposits. Silver members receive up to 0.5% cashback on weekly net losses. Visit sona VIP benefits for full details.

Yes. Withdrawals on sona are available seven days a week, twenty-four hours a day. There are no delays for processing at night or on public holidays. After a request is approved, funds typically arrive in your bKash, Nagad, or Rocket account within 10 to 45 minutes.

No. All withdrawals on sona can only be made to the registered player's own wallet or bank account in their own name. Withdrawals to another person's bKash, Nagad, Rocket, or bank account are not allowed. This is a standard rule for security and fraud prevention.

A pending withdrawal request is usually completed within 10–45 minutes. If verification is required, it may take a little longer. If more than 45 minutes have passed, contact sona's 24/7 live chat and provide your withdrawal ID along with the details.

To withdraw a bonus, the wagering requirement must be met. For example, if you receive a welcome bonus, the bonus amount must be wagered 25 times — if you deposit ৳1,000 and receive a ৳1,000 bonus, you must complete a total of ৳25,000 in bets before the bonus winnings can be withdrawn. Each offer may have its own separate conditions.

The minimum withdrawal amount on sona is ৳500 for any payment method. This limit is the same for bKash, Nagad, Rocket, and bank transfers. The same rule applies for transfers to major banks such as Dutch-Bangla Bank or Islami Bank.

The minimum deposit on sona is ৳500 for any payment method. You can start playing slot games with this amount. Deposits via bKash, Nagad, or Rocket are fast and the balance is added to your account instantly.

Betting limits for table games on sona vary by table. Lower-limit tables allow play on a small budget, while high-roller tables offer the option to place larger bets. You can check the limits in the lobby before choosing a specific game. Suitable tables are available for players at different levels.

In roulette, a spinning wheel contains numbers from 0 to 36. You can bet on a single number, a group of numbers, red/black, or odd/even. The slot where the ball lands determines the winner. Both European and live roulette are available on sona.

Baccarat has two sides: Player and Banker. You place a bet on either side or on a Tie. The side whose two-card total's single digit is closest to 9 wins. 10, J, Q, and K have a value of zero. It is a popular card game with simple rules.

Yes. Teen Patti is a three-card game where the player with the best hand wins — Teen Patti 20-20 and TeenPatti Joker versions are available. Andar Bahar is a simple card game where you bet on which side a specific card will appear. Both games are very popular among Bangladeshi players.

sona Casino's live dealer section streams live video directly from studios such as Evolution, Pragmatic Play Live, and Ezugi. A real dealer handles the cards or roulette, while you place your bets on screen. You can also chat with the dealer using the chat feature.

Yes, sona's live casino games can be played fully on a mobile browser and app. Android and iOS apps are available through official channels. A fast internet connection (4G or Wi-Fi) keeps the live stream running smoothly and makes for a much better gaming experience.