For ages 21 and above

Your safety is our first priority

sona believes that betting and casino entertainment is enjoyable only when it is played within one's own means and time. On this page you will learn how to set your own playing limits, recognise signs of a problem, and get help when needed.

21+ Verified 24/7 Support SSL Security Self-Exclusion

21+ Age Rule and Key Policy

Only people aged 21 or above may open an account and take part in any form of betting or casino activity on sona. Age is verified at registration and additional identity documents may be requested if needed.

Our detailed responsible gambling terms are available on the Terms and Conditions page, where age verification, account restrictions, and self-exclusion policy are clearly described.

Betting is a form of entertainment — it is not a guaranteed way to earn money. There is no guarantee of winning on any bet. Never play with money whose loss would cause you financial hardship. Avoid betting with money set aside for household expenses, debt repayment, or savings.

You can read the Privacy Policy to learn how your personal information is kept secure on the sona platform.

21+

Key things to keep in mind

  • Treat betting as entertainment, not a source of income
  • Set a budget in advance and stick to it
  • Do not bet more to try to recover money you have lost
  • Do not play when under the influence or under emotional stress
  • Take regular breaks and spend time with your family

Tools to keep yourself in control

sona offers several practical features that help you stay in control of your play. These tools are completely optional and can be activated at any time from your account settings.

Daily / weekly deposit limit

Set in advance how much you can deposit each day or each week. Once the limit is reached, the account automatically blocks new deposits.

Deposit Control

Maximum single-bet limit

Set an upper limit on how much you can stake in a single bet. This protects against excessive betting in one round or match.

Bet Control

Weekly loss limit

Decide in advance the maximum amount you will lose in a given period. Once the limit is exceeded, betting will be stopped for that period.

Loss Control

Temporary break (Cooling Off)

Temporarily suspend your account for 1 day to 6 weeks. During this time you cannot log in or bet, and no promotional messages will be sent.

Temporary Break

Long-term self-exclusion

Close your account for 6 months, 1 year, or permanently. When self-exclusion is active, cancelling it is made difficult so that decisions are not reversed in a moment of impulse.

Self-Exclusion

Session time reminder

Receive notifications at set intervals showing how long you have been logged in. These reminders keep you aware and help you avoid long sessions.

Time Control

Send a limit request

Fill in the details below and submit. Our support team will apply the limit to your account within 24 hours.

Warning signs of a problem

When betting goes beyond the limits of entertainment, certain changes become noticeable. If you see any of the signs below in yourself, seek expert advice.

Remember: these signs are not proof of weakness — recognising them and seeking help is a sign of strength.

  • Repeatedly betting after a loss to try to recover that loss
  • Hiding information about your betting from family or friends
  • Feeling restless or irritable when you are not placing bets
  • Spending money needed for household expenses on betting
  • Betting with borrowed money or taking on debt to bet
  • Trying to stop betting but repeatedly returning to it
  • Skipping sleep, meals, or work to spend long periods betting
  • Viewing betting as a way to relieve stress or loneliness

How to help a loved one

If a family member or close friend is struggling with a betting problem, it is possible to offer the right support.

  • Start the conversation calmly and without judgement — acknowledging the problem is the first step
  • Encourage them to use sona's self-exclusion or limit-setting tools
  • Suggest seeking help from a professional psychologist or counsellor
  • Stay in regular contact and do not leave them to face it alone
  • Seek support for yourself too if needed — as a family member, you may also need help

Where to get help

If you are struggling, do not try to manage it alone — reach out for help. The following options are always open to you.

sona Live Chat

Contact sona's 24/7 live chat support. Bengali-language assistance is available. Get immediate help with limit setting, cooling off, or self-exclusion — whatever you need.

Email support

Use sona's email support for confidential help. You can send account issues, limit requests, or self-exclusion applications by email.

Family and professional counselling

Talk to someone close to you. If needed, seek help from a psychologist or counsellor. Mental health services in Bangladesh are becoming more accessible — options range from government hospitals to private clinics.

The sona support team is available in both Bengali and English, seven days a week, twenty-four hours a day. Do not delay — contact us with any concern and your privacy will be fully protected.

For answers to common questions, visit our FAQ section, which covers responsible gambling as well as accounts, payments, and bonuses.

Responsible Gambling FAQ

The most frequently asked questions on this topic are answered below.

Yes. To open an account and take part in any betting or casino activity on sona, you must be at least 21 years old. Age is verified at registration, and documents such as a national ID card or passport may be requested if needed. Minors are strictly prohibited from opening an account.

The self-exclusion system is designed to make cancellation difficult before the set period ends. This is intentional, so that decisions are not reversed in a moment of impulse. Once the set period is over, you can reactivate your account — and in that case too, you will need to contact the support team.

Requests to lower a limit are processed quickly — usually within 24 hours. Requests to increase a limit may take a little longer and are applied after a review. For any help with setting limits, contact us via live chat or email.

Watch for these signs: betting more to recover losses, hiding your betting from family, spending beyond your own budget, feeling restless when you cannot bet, or skipping sleep and daily tasks to bet. If you notice any of these signs, speak directly with the sona support team or seek professional advice.

During a cooling-off period or self-exclusion, placing new bets or making deposits is not possible. However, the support team will help you withdraw any balance already in your account. Contact us by email or live chat for this.

No. Account information is completely confidential. Account details are not shared with third parties, even if a family member requests them. However, if a family member is concerned, they can contact the sona support team — the team will guide them on the general responsible gambling tools available.

Yes. The sona support team is available in both Bengali and English, seven days a week, twenty-four hours a day. Contact us in Bengali via live chat or email — you will receive a reply in Bengali.

Learn More

About Us

Learn who sona is, how we operate, and what we ensure for our players.

Terms and Conditions

Read the detailed terms covering account use, bonuses, and responsible gambling.

Privacy Policy

Learn how your personal information is collected, stored, and kept secure.

FAQ

Answers to the most frequently asked questions about accounts, payments, bonuses, and more.