sona's Privacy Policy

Introduction

About This Policy

Welcome to sonabet.cam. This Privacy Policy ("Policy") explains what information we collect from you while using the sona platform, how that information is used, who it may be disclosed to, and what rights you have over your own information.

This Policy operates alongside sona's Terms and Conditions. Reading both documents together will give you a complete picture of our service terms and how we handle your information. By continuing to use our service, you are considered to have accepted the terms of this Policy.

This Policy applies only to the sonabet.cam website and its subpages. We are not responsible for the privacy practices of third-party websites or applications.

Section 1

Information We Collect

sona collects various types of information from its users. This information comes from two main sources: information you provide directly and information collected automatically.

1.1 Registration and Account Information

When you open an account with sona, we collect the following information:

• Full name and date of birth (for age verification — minimum age to use the service is 21)
• Email address and mobile number
• Username and password
• National ID card or passport number (when identity verification is required)
• Address and country

1.2 Financial Information

To process deposits and withdrawals, we collect your mobile banking account number (bKash, Nagad, Rocket) or bank account details. Full card or account numbers are never stored on our servers.

1.3 Automatically Collected Information

When you use our platform, certain information is collected automatically for technical reasons:

• IP address and device identifier
• Browser type and operating system information
• Session duration and page visit history
• Information obtained through cookies and similar tracking technologies
• Betting and gaming activity logs

Section 2

Purpose of Information Use

Collected information is used for specific and legitimate purposes. sona never uses your personal information for sale to third parties.

2.1 Service Operations

Your information is essential for keeping your account active, processing transactions, providing bonuses and rewards, and managing the overall gaming experience. It is directly used to confirm deposits and withdrawals and to maintain a record of every transaction.

2.2 Identity Verification and Security

Your identity information is used for fraud prevention, account protection, and age verification. This is an essential part of keeping our platform secure.

2.3 Customer Support

When you contact our 24/7 live chat and email support team, your account-related information is used to resolve your issue quickly. Conversations may be recorded to ensure the quality of our support.

2.4 Responsible Gaming Monitoring

We monitor your gaming activity so that assistance can be provided when needed, in line with responsible gaming guidelines. If an unusual gaming pattern is detected, we may contact you.

2.5 Communications and Notifications

Your email and mobile number are used to send account-related notifications, security alerts, and promotional information based on your preferences. You have the option to opt out of marketing messages at any time.

Section 3

Information Disclosure and Sharing

sona shares your personal information with third parties only in specific and limited circumstances.

3.1 Service Provider Partners

We work with trusted partners to handle key services such as payment processing, technical infrastructure management, and customer support. These partners are given access only to the information necessary to perform their specific tasks and are bound by strict confidentiality agreements.

3.2 Legal Obligations

We may be required to disclose your information in response to a court order, a lawful request from a government authority, or to comply with applicable law. In such situations, we will provide only the minimum information necessary.

3.3 Fraud Prevention

We may share security-related information with relevant agencies to detect and prevent fraudulent activity. This measure works to protect all users of our platform.

3.4 What We Do Not Do

• We do not sell your information to third parties for advertising purposes
• We do not share information with unnecessary third parties without your consent
• We do not provide identifiable information to research institutions beyond anonymised statistics

Section 4

Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small text files that your browser stores on your device when you visit our website.

4.1 Essential Cookies

These cookies are essential for the core functionality of the website. They are used to maintain login sessions, save form data, and keep security features active. Disabling these cookies will prevent you from using the service.

4.2 Functional Cookies

These cookies store your preferred language, display settings, and other personalisation information. They make your experience more convenient.

4.3 Analytics Cookies

These cookies are used to understand which parts of our website users visit most. This information is anonymised and used to improve the quality of the site.

4.4 Managing Cookies

You can control cookies through your browser settings. However, disabling essential cookies may affect your ability to use the service.

Section 5

Data Retention and Security

sona has put in place multiple technical and procedural measures to ensure the security of your information.

5.1 Encryption and Security Measures

All data transmitted on our platform is protected through SSL (Secure Socket Layer) encryption. Passwords are stored using industry-standard hashing methods — even our staff cannot view your password directly.

5.2 Data Retention Period

We retain your information for as long as your account is active. After an account is closed, certain information may be kept for a defined period as required by legal obligations and financial record-keeping requirements.

5.3 Access Controls

Only authorised staff may access information necessary for their specific responsibilities. All access is logged and reviewed regularly.

5.4 Response to a Data Breach

In the event of a security breach that could put your information at risk, we will notify you and the relevant authorities as quickly as possible and take the necessary preventive measures.

Section 6

Your Rights and Controls

You have certain important rights over your personal information that sona respects.

6.1 Right to Access

You may request to view what information we hold about you at any time. We will provide the information within a reasonable time after receiving your request.

6.2 Right to Rectification

If there is incorrect or incomplete information in your account, you can contact our customer support to have it corrected or updated.

6.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained due to legal obligations or the need to resolve an ongoing dispute.

6.4 Right to Object to Processing

You have the right to object to marketing communications or profiling. We will stop the relevant processing unless there is a legal obligation requiring it.

6.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team by email at: [email protected] — please include your account username and details of your request. We will respond within a maximum of 30 working days.

Section 7

Protection of Minors

sona's services are for persons aged 21 and above only. We do not intentionally collect personal information from minors.

Age is verified at the time of registration. If a person opens an account using false information and it is subsequently proven that they are under 21, the account will be closed immediately and the collected information will be securely deleted.

If you suspect a minor is using our platform, please contact [email protected].

Section 8

International Transfer of Information

Our servers and service provider partners may be located in various countries. Your information may be transferred outside Bangladesh. However, such transfers are always carried out in accordance with the terms of this Privacy Policy and with the necessary security measures in place.

When transferring information to a third country, we ensure that adequate protection exists for your information in that country, or that appropriate contractual safeguards have been put in place with the relevant party.

Section 9

Changes to the Policy

sona may update this Privacy Policy at any time if it sees fit. For significant changes, we will send a notice to your registered email address and update the "Last Updated" date at the top of this page.

If you continue to use the service after a change notice has been sent, you will be considered to have accepted the terms of the new policy. We therefore recommend that you review this page regularly.

Section 10

Contact and Complaints

If you have any questions, concerns or complaints about this Privacy Policy, or if you wish to exercise your rights regarding your information, please contact us:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Languages: Bengali and English

To learn more about our services, you can visit our About Us page. Our Frequently Asked Questions (FAQ) section may also be helpful for quick answers to common questions.